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„Beschwerden sind für uns ein wichtiger Indikator“

Ob über Banken, Versicherer oder Wertpapierdienstleistungsunternehmen: Verbraucherinnen und Verbraucher haben sich 2023 deutlich häufiger bei der BaFin beschwert als noch 2022. Grund war vor allem der schlechte Kundenservice.

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